Your consumer service Reps are less than helpful. Right after seeking to attend a scheduled for months education seminar our flight was canceled making us unable to show up at. The only thing provided by American Airlines were apologies along with a refund from the flight.
.Stephanie,a supervisor was incredibly impolite and the other agent advised me ifI desired to go t oMonterey previously I should have a taxi.the agent didn't gave me the seats that Distinctive assistant experienced provided me as a result of my incapacity Ifound after my 3rd try Darlene
We procured spherical journey connecting flights by Charlotte from Boston to Aruba for 11/28/2015. We paid out Furthermore on your “extra home†seating. No exactly where had been we educated that these “extra room†seats did not offer a reclining selection. When we arrived in Charlotte, we boarded flight 874 only to b instructed from the Captain that he needed to perform some “routine maintenance†that could have a “few minutes†just before we left, because he “wouldn't be capable to depart Aruba in time†if he waited to acquire it performed completed there.
remember to allow me to know the status of my refund. originally, i booked aa#2602 from san francisco to chicago on friday, april 29th.
I planned to vent my stress With all the baggage scenario with all your airline. Every little thing else was good, even so the way my baggage was handled would make me think two times ahead of scheduling with AA again. I had been charged $twenty five Every single way for a single bag, not remaining informed my bag may very well be carried on for no cost. To include insult to the $fifty charged, my bag was destroyed on the skin on currently being returned to me.
I went to my hotel and put in the subsequent FOUR hours on the phone with AA within an try and contain the bag despatched to LGA initial thing each morning, where by I might be waiting.
Also suggest that every passenger set there continue in sizing checker so all passengers are handled equitably.
I referred to as AA this early morning and I was notified they uncovered the vehicle seat in NYC. Will probably be leaving NYC this afternoon and we be at my property someday these days or tomorrow.
When we finally been given an electronic mail reaction from American Airlines, the full response time was about one hour. While we waited an hour or so, we did get multiple responses to our Preliminary concern:
There’s very little like owning AA staff just take over gate forty six terminal d on Sunday, November 3. Is this their breakroom? Six guys for an hour and I see that various are “chiefs†to the uniform patch. I’m so glad I paid to pay attention to Felix and Guerillmo yell and chortle for one hour
In April 2014 I had been specified a voucher for aiding with an ill client on considered one of yur flights. Unfortunately because of some unexpected instances I haven't been in a position to make the most of the voucher.
I've tried using calling and was on for 15 minutes only to be hung up on. I've sent two email messages without reply… I love your airline but attempting to possess a change built so we don't shed all of the The cash we used on our flight mainly because we aren’t capable to make it since my fiancés grandmother passed away and we have to be below and might’t depart right this moment with the funeral arising in the course of our scheduled journey. I have not been capable to get wherever and currently being that i'm a Journey Agent, I are aware that for cases like this, In spite of non-refundable tickets, the airlines can provide a credit history for partial or may possibly even give credit rating for the full volume to be used on long term vacation.
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My spouse And that i just lately took a visit to the Virgin Islands and returned on three/eleven/13. Our Flight dwelling on American Eagle flight 4891 was delayed for acquire-off from St Thomas to San Juan. We had been purported to capture a connecting flight, American Airlines flight 1454 from San Juan to JFK in Ny following a two hour layover. We were being reassured in St. Thomas that we might make our connection and that the aircraft would await the connecting passengers. Whenever we arrived in San Juan we learned our flight had by now taken off. In wanting to take care of this we ended up scolded for visiting the Mistaken counter (We were being despatched by an American Eagle personnel to your American ticket click for info counter). Incredibly while, Regardless that we experienced fully commited that “fake pas,†he was capable of print a Jet Blue ticket from his American terminal! Fortunately we were being last but not least on our solution to our spot – JFK in The big apple. Whenever we asked about our baggage the American agent in San Juan wasn’t guaranteed what to tell us. He mentioned they had likely skipped the flight to JFK too but to check whenever we arrived there. As we envisioned, our bags did not stick to us to Ny so we filed a declare and have been despatched on our way again to Lisbon, CT 3 hrs from New York. The following morning, on three/eleven/13, we called American Airways about our baggage Which’s wherever the runaround started. We have been initially instructed that our luggage Must have made it to JFK that morning but they could not inform.